DELIVER/RETURN

DELIVER

Delivery is made by express courier within 5 working days from date of order placement, depending on our stock. As a distributor/trader we have stock of products, if we do not have the prototype ordered for a product you will receive a phone call/email informing you of the new delivery date.

Immediately after completing your order, you will receive a confirmation email with all the details of your parcel, please check your spam if you do not receive the email.

For orders placed from Saturday 12.00 noon to Sunday, processing will start on the next working day and delivery will be made within 1-5 working days from the date of receipt of the confirmation email.

The delivery fee is 20 lei in Romania and 4 Euro in France. 

On request, we can offer you the possibility to deliver with any other courier company of your choice as long as the cost of transport is covered by you.
We can deliver anywhere in Europe. Depending on the value of the order placed and where you would like it delivered, we will inform you of the cost and duration of the shipment.

RETURN

According to art.9 of GEO 34/2014, we inform you that you benefit from a period of 14 days from the receipt of the parcel to inform us about the withdrawal from the contract and return the purchased PRODUCTS, without having to justify your decision to withdraw and without incurring any costs other than those provided for in art.13 paragraph (3) and art.14 of GEO no.34/2014. For further details you can access: EMERGENCY ORDINANCE NO.34/2014.

IMPORTANT

  • The request for the return of products should be made within 14 days calendar days from the date of receipt of the parcel.
  • The product(s) must be returned in the same condition in which they were delivered (in the original packaging, with the labels intact, as the packaging also contains elements of authenticity of the product and the manufacturer, giving the customer the guarantee that the product is original).
  • Products purchased as special packages or with other gift products cannot be returned individually but can be returned as a package or together with the gift product.
  • If the purchase generates a gift voucher, and it has been used, the return of the products will be made minus the value of the voucher.
  • Within a maximum of 14 working days after receipt of the parcel in our warehouse, we will refund the value of the products returned by you to the specified account.
  • The cost of transport of the courier in case of return of the product(s) will be fully borne by the customer. The product(s) can only be returned by express courier.
  • Under current legislation, the purchase waiver applies only to individual customers.
  • The shipping value is not refundable if you do not want to exchange the product.
  • If these conditions are met, you can return the product in order to recover the price paid for the product, all you have to do is contact us at the phone number: +40.747.067.757 and inform us that you wish to return the purchased products.
  • We do not accept parcels from the ROMANIAN POST or parcels with RAMBURS.